FAQs – TERRA SWIMWEAR

FAQs

ABOUT

How can I get in contact with the team?

We'd love to hear from you!

Leave us a note in our contact page or reach us via email at studio@terra-swimwear.com

Please bear in mind we are a small team and some replies may take 2-3 days to get back to you.

Are you a sustainable brand?

No, we do not consider ourselves sustainable. We prefer to identify as a CONSCIOUS SWIMWEAR BRAND.

Why? We believe the term 'sustainability' is often misused today. Any production process, no matter how small, inevitably involves the consumption of new materials. As a brand, we are aware of our impact on the planet and we try to do our best to leave the smallest footprint on the planet as possible.

How? These are our conscious choices:

- All our fabrics are made from Italian eco-friendly nylon, sourced from recycled materials.

- We prioritize collaboration with partners who share our values, which is why our manufacturing company complies with all European environmental regulations, ensures ethical working conditions, adheres to safety, health, and hygiene standards, and engages in social responsibility initiatives.

-We respect the natural flow of our days, allowing time for personal care and well-being. We embrace a slow lifestyle and value genuine connections. Occasionally, your order might take an extra day to ship, but that’s perfectly fine! Sometimes, it’s essential to take a step back and slow down.

- We encourage you to think carefully before making a purchase and give these items a long life by taking care of them after each use.

PRODUCTS AND SIZING

Where do you produce your collections?

Our swimwear is produced in Portugal at a manufacturing facility located north of Porto.

We prioritize collaboration with partners who share our values, which is why our manufacturing company complies with all European environmental regulations, ensures ethical working conditions, adheres to safety, health, and hygiene standards, and engages in social responsibility initiatives.

What fabric do you use?

We only use Carvico Italian fabrics made from ECONYL® 100% regenerated nylon yarn.

- Block Colour Fabrics: 78% Recycled Nylon 22% Lycra®

- Printed Fabric: 78% Recycled Polyester 22% Lycra®

Where can I find my size?

Check out our size guide here.

If you have a query about your size send us a message at studio@terra-swimwear.com, we are more than happy to help you!

How do I take care of my swimsuit?

Handwash with cold water and dry in shade to avoid discolouration. This will help your swimwear to last longer.

Do not iron, do not dry clean.

Treat it with love.

Do I need to wear a bikini top underneath a surf suit?

All of our surf suits feature double lining from top to bottom (with the exception of the sleeves to provide maximum freedom of movement while paddling).

The double layer of fabric offers comfort and support for your chest, eliminating the need for a bikini top underneath. However, some girls may choose to wear one for additional modesty and support.

Are your suits UPF rated? What does the UPF rating mean?

Yes, the fabric used in our suits has a UPF rating ranging from 30+ to 50+. We're familiar with SPF ratings found on sunscreen bottles, which indicate the effectiveness of products applied directly to the skin. However, clothing (such as rashguards) is rated with UPF instead of SPF, denoting the material's capacity to block UV rays.

SHIPPING

What countries do you ship to?

We ship worldwide!

Shipping costs and delivery times are calculated at check out.

Customs & Duties

International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges.

How do I make a claim?

If you have received an item with defects or if you have received the wrong item entirely (wrong size, color, or product) from what you have ordered, please send us an email via studio@terra-swimwear.com

Country/region

ABOUT

How can I get in contact with the team?

We'd love to hear from you!

Leave us a note in our contact page or reach us via email at studio@terra-swimwear.com

Please bear in mind we are a small team and some replies may take 2-3 days to get back to you.

Are you a sustainable brand?

No, we do not consider ourselves sustainable. We prefer to identify as a CONSCIOUS SWIMWEAR BRAND.

How? These are our conscious choices:

- All our fabrics are made from Italian eco-friendly nylon, sourced from recycled materials.

- We prioritize collaboration with partners who share our values, which is why our manufacturing company complies with all European environmental regulations, ensures ethical working conditions, adheres to safety, health, and hygiene standards, and engages in social responsibility initiatives.

-We respect the natural flow of our days, allowing time for personal care and well-being. We embrace a slow lifestyle and value genuine connections. Occasionally, your order might take an extra day to ship, but that’s perfectly fine! Sometimes, it’s essential to take a step back and slow down.

- We encourage you to think carefully before making a purchase and give these items a long life by taking care of them after each use.

PRODUCTS AND SIZING

Where do you produce your collections?

Our swimwear is produced in Portugal at a manufacturing facility located north of Porto.

We prioritize collaboration with partners who share our values, which is why our manufacturing company complies with all European environmental regulations, ensures ethical working conditions, adheres to safety, health, and hygiene standards, and engages in social responsibility initiatives.

What fabric do you use?

We only use Carvico Italian fabrics made from ECONYL® 100% regenerated nylon yarn.

- Block Colour Fabrics: 78% Recycled Nylon 22% Lycra®

- Printed Fabric: 78% Recycled Polyester 22% Lycra®

Where can I find my size?

Check out our size guide here.

If you have a query about your size send us a message at studio@terra-swimwear.com, we are more than happy to help you!

How do I take care of my swimsuit?

Handwash with cold water and dry in shade to avoid discolouration. This will help your swimwear to last longer.

Do not iron, do not dry clean.

Treat it with love.

Do I need to wear a bikini top underneath a surf suit?

All of our surf suits feature double lining from top to bottom (with the exception of the sleeves to provide maximum freedom of movement while paddling).

The double layer of fabric offers comfort and support for your chest, eliminating the need for a bikini top underneath. However, some girls may choose to wear one for additional modesty and support.

Are your suits UPF rated? What does the UPF rating mean?

SHIPPING

What countries do you ship to?

We ship worldwide!

Shipping costs and delivery times are calculated at check out.

Customs & Duties

International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges.

How do I make a claim?

If you have received an item with defects or if you have received the wrong item entirely (wrong size, color, or product) from what you have ordered, please send us an email via studio@terra-swimwear.com